8 Apr 2021

NQSW supervision resource 2 - How people using services benefit from supervision

NQSW supervision resource 2 - How people using services benefit from supervision

Supervision and outcomes for people using services

The Social Care Institute for Excellence (SCIE) found that supervision led to outcomes (measured by workers), including empowerment and participation of service users, fewer complaints, and increased positive feedback. However, they noted, that there is a lack of research on how supervision impacted the desired outcomes of those using services.

‘changes to the supervisory process are not informed by the perspectives of service users and carers and miss a crucial aspect of understanding how supervision impacts on practice’

Social Care Institute for Excellence (SCIE)

Supervision can support social workers’ resilience

The people who use our services may benefit from a more resilient and stable workforce. Effective supervision has a clear role in supporting worker resilience. Child protection workers were less likely to leave their roles and community workers got significant protection from stress and burnout when given supportive supervision within an organisational culture positive about good supervision practice (Hawkins & McMahon, 2020).

These concepts are discussed further in the wellbeing and resilience section. Views from people who use services are also discussed in later sections. In the seven-eyed model section, we consider feedback from user groups including care experienced young people and adults with disabilities on supervision issues.

Reflective questions

  • How do you bring the views of people who use services into your supervision striking a balance between positive and negative feedback about services including your work?
  • Write down what you will do differently in your next supervision session to ensure that the view of the person using services is central?

Information and links

Go to NQSW Supervision resource 3 – Learning about supervision from the NQSW pilots

Contact information